Firing on all cylinders

ziggy on 2005-06-02T04:10:42

Jeffrey Phillips writes about the frustrations of when the ideal of being "more productive" translates into "(repeatedly) doing more work":

Merely indicating that I should become more innovative or more productive without providing the tools to support me in that process is a recipe for double frustration. [...]

The contract states on page 8, section 4 paragraph 2 that I agree I'll be more productive and more innovative. The corresponding agreement from the company states that they'll provide the tools, the processes and the culture to ensure I can be successful. I'm (We're) living up to our half of the bargain - I've got a hard hat, a miner's lamp, firefighting boots, and a crystal ball. I seem to use each of those every day. Where are the tools, processes and information I was promised?

If that's a recipe for double frustration, here's a recipe for quadruple frustration: standardizing on a process and using tools that aspire to support you in your attempts to be more productive, yet actually slow you down, frustrate you and your peers. And the icing on the cake? These broken tools provide everyone on the team a common bond -- spending time sharing frustrations on how broken the process/tools are (instead of actually working).