Everyone knows that I'm full of something. What many people don't know is that the something is good ideas. This is a public notice: I am full of good ideas. ("I have so much love to give!!")
I bet it would be semi-fun to consult with places to help them make their web sites not suck. I don't mean that I'd help them overhaul bad code or add innovative new idas. I just mean I'd show them where they'd really screwed up.
A simple example is where I recently saved myself: with Rubric, one generally has a bookmarklet that, when clicked, sends you to a pre-filled form to post an entry. If you're not logged in, though, you'd be redirected to a "you must log in" page. This page wasn't actually a login form, though, and once you did log in, you had to go back to the form yourself. It took about five or ten minutes to change things so that the "you must log in" page provided a login control and sent you back to your form when you'd logged in. This has made the system easier to use, and I imagine I'll recover those five or ten minutes over the next few months.
Here are some examples that I've been whining about to stores:
Barnes and Noble, in my opinion, sucks compared to Amazon, at least as far as usability goes. Tim O'Reilly pointed, at OSCON, toward the difference in levels of user involvement. He meant that Amazon supported community activity, with its listmania and purchase circles. Those things don't do it for me, but the fact that Amazon has piles of reviews and BN has just a few makes a difference. But even that isn't what gets me most about bn.com. Barnes and Noble have a lot of errors in their database. I bought a paperback that turned out to be a hardcover. They listed "Essential Haiku" as "Estl Haiku." "Higher-Order PERL" should have been capitalized correctly, etc. On Amazon, every book's page ends with a "Something Wrong?" form that you can submit to report typos. On bn.com, I have to:
