"Dream"Host ? More like Nightmare

renodino on 2008-03-24T17:46:42

Let me preface this by clearly stating I'm not blaming Mssr. Schwern, who has been very helpful, and a general Perl Hero. This situation certainly is not his fault, and in some sense he's as much a victim of DH as I am. But ever since I took him up on the DreamHost offer, I've been in hosting hell.

Since moving to DH, I'm confronted with

  • sloooooow page loads (that is, when the site is up), even for simple static pages with a couple images;
  • email frequently down or very slow;
  • repeated screwups with my weblogs.
  • for some odd reason, my sites (the static ones, no magic JS or server scripts) frequently cause FF 2.0.0.12 to crash...usually after trying to load the page for 10+ secs (no such problems in Safari, IE or Opera, thank god)
  • server status tester frequently reporting "heavily loaded" (can you say "oversubscribed" ?)

I never thought I'd long for a return to my old host (Earthlink), but their overpriced, restrictive plans seem like nirvana now.

So I've got to find a new host and fast. I'm looking at Pair, since they've been Perl friendly for awhile now, and they run Perl 5.8.8. More expensive, certainly, but after the DH debacle, I'd rather pay a bit more and not have to constantly run a canary to verify my sites and email are still functioning. MediaTemple is also on my radar, tho they don't appear to be as Perl friendly as Pair.

If anyone has some recommendations, please pass them along! I'd love to help "Perl bloom", but its obvious that DH is all fertilizer and no substance.

Update

After way too much research, I've jumped to BlueHost, they seem to keep their customers pretty satisfied, and have pretty much everything DH does...except the downtime. BlueHost also has a nifty little Perl package installer to pull stuff directly from cpan; I haven't tried it yet, but it should be fun to play with. But I've still got lots of site xfer chores to finish before then.

BTW, anyone whoc opened a DH account since the 1st of the year is now pretty much dead in the water. And DH's response as to when it will be back up ? "Um, don't know, maybe by the end of the week ?"

I sure hope I get my refund before they go bellyup 8^(


linode

rjbs on 2008-03-24T18:45:36

I've been *very* happy with Linode.

Pair++

vek on 2008-03-24T22:02:08

I've been with Pair for years and have never had any issues whatsoever. There, and having said that I've probably just totally jinxed it ;-)

Re:Pair++

Phred on 2008-03-25T16:30:39

I am pretty happy with Pair but one thing they did which really upset me was running ads on domains that I hadn't configured yet. I thought that was really unprofessional since I had paid them to host my domain.

Re:Pair++

mattriffle on 2008-03-25T18:20:03

Do you mean a domain you registered with pairNIC, our registrar? Anything that uses pairNIC's default nameservers and doesn't have site forwarding or custom DNS set up will point to a parking page with ads, I agree.

Or, if you mean pairLite, our discounted service, then I believe there is a default "hosted with pairlite" index.html installed till you replace it.

In either case, apologies to you.

The flagship pair.com hosting service has neither of those things, and any domain configured on one of our standard accounts should basically point at a blank directory (or 404 to a non-existent directory, depending) until you configure it.

-Matt

Re:Pair++

Phred on 2008-03-25T18:58:49

It was a domain registered with PairNic. Overall I think your service is very good, the application is easy to navigate and easy to use. I also like the forwarding options you guys just added for web and email.

I understand the need to bring in revenue with ads on the parked domains, but I handle registration for a few people and one of them got on my case about it because I hadn't set the dns up yet after registering it (they thought I was running the ads there).

For what it's worth, I'm in the process of aggregating my domains to PairNic.com, that should stand as a good endorsement :)

nearlyfreespeech.net

thinc on 2008-03-24T22:27:43

Have you looked at nearlyfreespeech.net?

Re:nearlyfreespeech.net

jdavidb on 2008-03-27T19:50:57

I second this, and I encourage you to ask, "Is there anything DreamHost or BlueHost offer that justifies paying ten times the cost of NFS?"

Re:nearlyfreespeech.net

stu42j on 2008-03-28T15:48:02

My main concern is disk space. $0.01 per megabyte-month could add up pretty quickly. I currently am using 2GB on DreamHost - that would be $20/month at NFS. Plus, in the near future, I'd like to get all my photos up and use it for some data backup.

NFS is probably great for blogs and such but not photo galleries.

Consider Quadra

Ron Savage on 2008-03-25T04:17:56

http://www.quadrahosting.com/

good hosts

fireartist on 2008-03-25T07:08:08

I've had a virtual server with linode for about six months, and have been very happy with it. I've even had a free RAM and HD upgrade in that time.

For cheaper, shared hosting my previous hosts mythic beasts were great. I had their basic 'shell account' - very cheap, even includes FastCGI support - and the few times I needed support, they provided a good, personal service.

pairLite

stu42j on 2008-03-25T18:21:20

Check out pairlite.com - it is pair but cheaper, you just loose the live support (email only).

For the record...

Alias on 2008-03-26T12:01:34

For me DreamHost fills the following niche.

* Cheaper than a virtual.

* 90% of the features I need (svn servers, cron, shell)

* Unreachable disk and traffic limits.

* Control panel that doesn't suck.

* As many domains and shell users as I want.

It's a great place to shove lots and lots and lots of generic or bulky stuff where CPU doesn't matter, distribute large binary packages, hold all my system backups, store my SVN repositories (except for svn.ali.as) and general get stuff done.

It is, however, NOT the place where you want to put anything that has significant needs of either CPU or memory, and thus anything that needs to be computationally responsive. I mean, it IS shared hosting after all.

Re:For the record...

renodino on 2008-03-26T15:34:08

I realize its discount shared hosting. But thus far, DH has had serious problems delivering simple static pages, not to mention email. Even discount shared hosting has certain minimum requirements. A great config panel isn't much use if no one can view your website. E.g., in response to everyone's support tickets for the *latest* issue, the response included this happy little tidbit (posted on 3/23):

Some of you are also asking when this issue will be fixed, I wish I had concrete information for you, but if I had to estimate I would say by the end of the week. Unfortunately I can not guarantee the issue will be fixed by then

Coupled w/ their billing gaffe at the end of '07, I can only assume they are descending into incompetency. There are certainly other equivalent services (e.g., BlueHost), that provide the same or better features for the same cost...and so far appear to be more reliable.

Re:For the record...

renodino on 2008-03-26T16:05:25

Oh, and I forgot to mention, Bluehost has perl 5.8.8! w00t!

Alas, they don't appear to have SVN...

Re:For the record...

Alias on 2008-03-27T01:31:21

I have to say though, bluehost look very very good.

In comparison to DH, I get IMAP and Postgres, at the loss of SVN.

So if I moved all my svn repos over to my virtual host, I could probably get the rest into bluehost pretty easily.

Re:For the record...

stu42j on 2008-03-27T04:08:03

Looks like BlueHost has had their share of problems as well.

For example: http://mattheaton.com/?p=115

Re:For the record...

renodino on 2008-03-27T16:43:18

Yes, I noted some of BH's issues. But relative to DH's disasters, those seem like minor hiccups. And Mssr. Heaton's response was certainly more like a responsible CEO than the script kiddie, yuk-it-up behavior at DH.

FWIW: I did note a bit of slowness at BH this AM, a quick ps -ef|wc -l indicated a high process count (well, high in BH terms; on my DH server, they were mid-low end numbers...) but things have since settled down.

I also noted, when transferring the website tarball to BH, that the tarball unbundled so fast I thought something was wrong. But it was just fast. The tarball that took DH 10 minutes to create/gzip unbundled on BH in a handful of seconds.

But I've now steeled myself for the possibility of issues, and, having done the site xfer dance a couple times in the past 60 days, I'm ready to jump again if needed.

And now that EC2 finally got static IPs, the next jump might be into the cloud.

Re:For the record...

Alias on 2008-03-27T01:26:36

I assume I've been relatively lucky, because only one of the outages impacted me, and that's the first time I've seen it go down in the entire time I've been hosting there.

I do see nigglies though, that makes me doubt some of their back-end competency.

Archived log files that don't get chowned and are stuck as owned by root.

Root-owned site paths no cleaned up when websites are dropped.

Etc etc... No major impacts, but certainly warnings signs.

And they are hiring a Perl coder. I'd almost be curious to go do a 6 month or 1 year stint with them.

Sort of a flash back to my youth, my first ever programming job was hosting company backend automation...