Apple! Hello? DISAPPOINTED!!!

jonasbn on 2006-01-03T22:25:09

I am not especially happy with my new PowerBook, it is not running quite as smooth as my old PowerBook.

First thing, the battery is not working - this is a completely new PowerBook and I am apparently not the only person having this problem according to the Discussions section on the Apple website.

The PowerBook is crashing ever so often that it has started to influence my work and productivity. This is actually the second attempt to write this journal entry.

Here is a part of the last log from today:

jonasbn console localhost Tue Jan 3 21:47 - crash (00:21) jonasbn console localhost Tue Jan 3 21:42 - crash (00:05) jonasbn console localhost Tue Jan 3 21:25 - crash (00:16) jonasbn console localhost Tue Jan 3 20:57 - crash (00:27) jonasbn console localhost Tue Jan 3 14:59 - crash (01:42) jonasbn console hyperstation Tue Jan 3 14:13 - crash (00:45) jonasbn console hyperstation Tue Jan 3 13:44 - crash (00:29) jonasbn console localhost Tue Jan 3 12:12 - crash (01:31) jonasbn console hyperstation Tue Jan 3 11:34 - crash (00:38)

I called the danish Apple hotline a week ago and they have promised me a new battery, but I guess I need to have them to check the PowerBook and the installed extra memory.


Hotlines

petdance on 2006-01-04T03:57:36

I'd prefer to call the apple Danish hotline.

Re:Hotlines

hfb on 2006-01-04T06:52:11

There is no such thing as 'danish hotline'. What does exist is something so fucked up and convoluted that mr jonas may well be left holding his own ass for a while as the entities from apple in ireland and the local danish support try to figure out whose problem he is. We just dumped an apple cluster at work because 'premium' enterprise support in Finland meant we could expect to wait 8 weeks for a replacement xraid. Fuck apple and the horse it rode in on. They've got serious problems with both hardware and support. Good luck Jonas