Broken iBook

gav on 2004-03-13T21:48:36

After not having any problems for 2 years my iBook won't boot. It froze up on me and I had to take the battery out and reboot. It restarted, everything was looking ok and then I got a kernel panic. Since then I haven't been able to get it to boot, the screen stays black. I can't even make it boot off the install cd. Any ideas?


Logic Board Problem.

hide on 2004-03-14T00:11:03

Are you sure that it's not booting? There is a well known problem with iBooks and their Logic Boards. So well known that Apple is repairing any of the affected ones (even those outside of warranty). Details are available here.I know a number of people who have had this problem, including my wife.

Re:Logic Board Problem.

gav on 2004-03-14T01:56:07

Thanks for the tip. My iBook's serial number was in the range that could have problems so I called up Apple.

One thing to watch out for is that if your iBook is out of warranty they'll charge you $49 to get to talk to them. You do get that back if they think the problem is the logic board. The other thing that annoyed me is that they charged me $49 to back up my hard drive. As I can't turn mine to boot I had to pay. There's no way to say "only charge me if you have to give me a new hard drive".

Re:Logic Board Problem.

hide on 2004-03-14T02:35:48

When my wife's died, I was still able to SSH into it and copy the important files off. You might want to give that a try.
Her's was still in the 1 year warranty period but outside of the 3 month call in period (we did purchase AppleCare before the 1 year was up just in case). They seem to be flexible on that point if they don't have to talk to you for long. I was referred to a local repair shop that answered more questions and completed the problem determination.

Re:Logic Board Problem.

schwern on 2004-03-22T07:57:22

Sounds like a logic board failure, yep. Almost everyone I know with an iBook has had a one.

When my logic board failed I brought it to my local Apple dealer from which I purchased it (Mac Force) rather than trying to deal with Apple directly. They eventually sent it on to Apple, but Mac Force backed up my hard drive as a courtesy, so I didn't have to pay any ransom money to Apple for my data.

Moral of the story: buy your Apple equipment from a good dealer, let them deal with them.

Might be the Power Management Unit...

neuroball on 2004-03-14T00:25:18

You might want to take a look at an apple support file called Reset the Power Management Unit (PMU).

/oliver/

Re:Might be the Power Management Unit...

gav on 2004-03-14T02:04:01

I tried that and it didn't work because the documentation isn't right. For my model (800mhz 32VRAM) you don't hold it down for 5 seconds, you hold it down until it chimes 4 times.