The fun with Verizon continues. I can't login to the dialup number they gave me.
V: This is the Verizon automated system, I can understand what you say. Please enter your phone number
M: XXX-XXX-XXX
V: What is the problem?
M: I can't log in
V: I'm sorry you can't get your email. You can find help on www.verizon.com
M: Arrrgh
[ hang up, call again, finally get a human ]
V: What's your phone number?
M: XXX-XXX-XXXX
V: Business or residential?
M: Residential
V: What's the problem?
M: I can't log in with my username and password
V: Is this DSL or dialup?
M: Dialup
V: Sorry this is the DSL technical support number, let me transfer you to dialup
M: Ok
[ and the buck is passed again... ]
V: What's your phone number?
M: XXX-XXX-XXXX
V: Business or residential?
M: Residential
V: What's the problem?
M: I can't login
V: You don't have a dialup account
M: I should do, when you guys helpfully turned off my DSL you set up a free dialup account for me. I was even given the number to call.
V: You need to speak to billing...
[ annoying call music ]
V: Can I confirm that your DSL number is XXX-XXX-XXX
M: (nearly dies of shock) Yes
V: What's the problem?
M: I can't log in. Tech support says that the free diaup you set up for me doesn't exist.
V: It doesn't start until Monday
M: But you disconnected me last Monday!
V: Yes but it says Monday in the system and I can't change that.
M: But you're a technology company! Surely you can move the date forward 3 days?
V: I can't do anything, it's set up by your local branch and it will work Monday.
M: Can I speak to your supervisor?
V: They're all busy and wouldn't be able to get back to you tonight. And they couldn't change the date anyway.
M: So you can't do anything?
V: I can not charge you for the week you haven't had DSL.
M: That's mighty kind of you.
[ awkward silence while we wait for system to accept changes ]
V: All done. My role is to provide excellent customer service, have I done this for you today?
M: Well you've done your best but your company has provided piss poor service.
V: I'm sorry
[ click ]
