I am looking for a free, web based CRM tool, preferably written in our favorite language. I am trying to put together a shopping list. I already know that it should be able to
- Have multiple users
- Look at the history of a client (phone calls, e-mails, offers etc.)
- Manage tasks on a per user basis
- Have a supervisor who can look at the activity of the other users
Any recommendations ?
If not in Perl then in another language ?
Your mileage may vary
zatoichi on 2004-10-23T14:00:04
http://www.bestpractical.com/rt/
http://otrs.org/
There are probably others as well.
Re:Your mileage may vary
gabor on 2004-10-23T17:16:30
thanks but these are both request trackers, seems like a long way to use them as CRM which I need mainly for marketing/tracking calls to customers etc.
I found XRMS which is written in PHP and seem to fit
much better but I'd still prefer a Perl based solution if I can find one that fits the needs.
Re:Your mileage may vary
zatoichi on 2004-10-23T19:59:31
My bad. I found it on a site under CRM and didn't look into it enough.
SugarCRM
ajtaylor on 2004-10-25T14:45:41
It's in PHP but looks quite nice. And there is commercial support available as well. I've not used it, but I have considered installing it at $dayjob to replace Salesforce.com (which we aren't using nearly enough of it's features).
And I just read that the latest 1.5 release has an import for many competing crm apps.
Homepage:
http://www.sugarcrm.com/home/
Reviews:
http://www.nwfusion.com/news/2004/091304sugarcrm.html
http://www.c
o mputerworld.com/softwaretopics/crm/story/0,10801,95750,00.html
http://news.zdn
e t.com/2100-3513_22-5347553.html
