A solution came to me in the shower this morning.
I'm going to replace the whole of the support page with simple text with two options.
* If your problem is with a site that you were visiting and don't own, click here.
* If your problem is with installing and configuring one of our programs on a site that you own, then click here.
The second links to most of the text from the current support web page. The first links to a page containing (simple!) instructions on how to contact the owner of a web site.
That feels like the right solution to me.
That sounds like the way to go. Make sure to also bold the first link or something, or style it red, or increase the fontsize, or a combination thereof.
Just one thing though: the link text is supposed to describe the target of the link — “click here” is a widespread atrocity. Something like the following would work better.
Re:A niggle
davorg on 2004-07-08T10:43:44
Yeah, I'm firmly in the anti-"click here" camp myself, but sometimes shower ideas don't emerge fully-formed:)
