Shoot your clients, please

Ovid on 2002-11-25T23:44:45

One $client has gone from bad to worse to absolutely rotten. Imagine, if you will, the following:

  • Every public page is a minimum of eight frames
  • ... and many sections require reloading the entire frameset
  • ... running straight CGI
  • ... with five embedded shockwave/flash files
  • ... and a Java ticker
  • ... with I.E. only drop-down menus for navigation
  • ... that causes many older computers to crawl to a halt

As one might suspect, our simple, elegant design has become increasingly bloated by clients making ridiculous requests and changing their minds so often that if I told you what happened, you'd be accusing us of bilking them of thousands of dollars. Frankly, it's an embarrassment.

The I.E. only drop-downs were a particular sore spot for me, but somehow they managed to make that worse, too. At the top of every drop-down, you could click on the title to go to the appropriate page in the event that your browser didn't support the menus. However, our clients expected clicking the title to make the menu appear, not take you to the page. So they asked for the hyperlink to be removed ... and we did it. Now, if you don't have an IE browser, you can't even navigate the site, which is pretty sorry for a site that's averaging about 36,000 hits per day.


The thing about clients..

TeeJay on 2002-11-26T16:11:22

is how they claim to want experienced and talented poeple to produce a high quality product when what they actually want are trained chimps who can reproduce their ill-thought ideas.

whats worse is that so many agencies lower themselves to producing utter rubbish as asked for by clients, rather than giving them good advice and showing them the benefits of good practice.

This is why so many good companies go out of business or get hacked off with the industry - to make real money you have to produce crap that idiots want, rather than decent products that your studied your degree and mastered your technology to produce.

The beneficial side effect is that a lot of people vent steam by producing decent open source tools with decent code that was produced for its merit instead of because of an ill-informed clients wishes.

Cabinet nailed to the bed, eh?

VSarkiss on 2002-11-26T17:38:17

Funny, I was just mentioning how I was going through a similar thing.

I wish I could offer you a solution, but I'm looking for one myself. If you find a good answer, please post!