1: Customers don't whine, they switch!
2: Know your product
Vamos, who admitted he has never used Firefox, said there is a lot of hype surrounding the open-source movement and that if Microsoft's customers wanted new features, they would have told the company about it.
"I don't agree that just because a (competing) product has a feature that we don't have, that feature is important," he said. "It is not. It is only important if it is a feature the customer wants. There are plenty of products out there with features we don't have. We have plenty of features that our customers don't use.
