I had to coming to me sooner or later. We're called in to provide technical backing for a Special Interest Group. I've considering using a Wiki to provide the proper knowledge base structure but I feel like it's a somewhat Quick Hack. I'm fairly new to the whole WikiWiki idea (played with YAPC::Eu Wiki a bit tho). I think I have a fairly good idea but I'm not sure if this is really what we need. We'll also need some type of general groupware solution so I might just move towards a groupware package that allows flexible editing.
Either way, I'm taking suggestions... Do you have experience with Wiki's or Groupware solutions in a larger, more professional, multi-corporate environment?
Disclaimer: I'm going on what I've heard, I have no experience using a wiki in the environment you describe, etc.I've considering using a Wiki to provide the proper knowledge base structure but I feel like it's a somewhat Quick Hack.
Having said that, the question is how fast you need it in place. If you really need to turn the wiki into something else later, it should be convertible.
Another guess-suggestion -- make sure the wiki you choose has a VERY good search facility if it's going to be used in this fashion. Consider some form of custom index-style page, possibly, so that information can be located more quickly.
