jesse writes "It gives me great pleasure to announce the immediate availability of
RT 3.0.0. This release represents over a year of work extending and
enhancing RT 2.0 by Best Practical staff and volunteers. You can download this release at:
http://bestpractical.com/pub/rt/release/rt-3-0-0.tar.gz
"
This is a significant new release with major new features, including:
- The new web interface is prettier, easier to use and also
more standards compliant.
- RT now includes a flexible "approvals" system that lets you
define site-specific policies to require approval before certain
classes of ticket can be resolved.
- The mail gateway has been rebuilt to use an RPC mechanism to
talk to your RT server, rather than needing to run setgid on
your RT server.
- Groups and access control have been completely reworked.
- Group membership is now recursive, so you can create groups
which contain other groups.
- The installation process has been overhauled. Autoconf
(./configure) make installation easier than ever before.
- Users can now delegate their rights to other users.
- Full "custom field" support has replaced RT 2.0's "keywords".
- Custom fields can now contain arbitrary text, as well as
"Select from list".
- RT now stores all data as Unicode internally, so it's much
easier to work with multiple languages.
- RT's core and web interface has been fully internationalized.
RT now speaks: English, French, German, Spanish, Portuguese,
Dutch, Finnish, Czech, Russian, Japanese, Traditional Chinese,
and Simplified Chinese.
- RT even easier to extend than ever before: The API is much
better documented, the web interface includes a new "Callbacks"
mechanism to let you embed your own components without touching
a line of RT's source code. The core libraries include a new
"Overlay" system to let you override RT's core functionality
at the subroutine level.
- The 'scrips' system is even more powerful. Now administrators
can create custom scrips right from RT's web interface.
- RT 3.0 is much better tested than any previous release of RT.
Each release must pass a suite of over 750 tests before being
released to the public.
- There's a full manual (currently available in draft form at
http://bestpractical.com/rt/docs.html)
- And, of course, there's lots more.
A beta-quality tool to import data from an RT 2.0 instance into
fresh RT instance is available at:
http://bestpractical.com/pub/rt/devel/rt2-to-rt3-v1.6.tar.gz
More comprehensive versions of this import tool will become available in
the coming weeks.
screenshots
RoMo on 2003-03-25T19:17:03
Hi,
i would like to see some screenshots of the 3.0 release before i'm installing it
:-)
regards,
Re:screenshots
kjones4 on 2003-03-26T02:04:48
You can find a few screenshots in the documentation that accompanies rt 3.0.
http://www.bestpractical.com/rt/draftmanual.pdf
Re:screenshots
TGI on 2003-03-28T02:54:41
You can see RT3 in action. It is currently being used to track bugs in RT. You can also see the demo site, which is still running a release candidate, login as user guest, password guest.
You can see yet another instance in use at Elixus.
Re:screenshots
RoMo on 2003-03-29T23:12:48
thank you! :-)
regards,
Roland (RoMo)
Very cool!
ask on 2003-03-28T23:10:19
Congratulations Jesse. You know that we use RT for tracking todos, inquiries, bugs and more at perl.org. It's so very cool. Managing the perl.org infrastructure that Robert and I take care of would be next to impossible without RT.
I'm very much looking forward to Robert upgrading our RT.
:-)
- ask
RT = Request Tracker (?)
mw487 on 2003-03-31T16:57:23
Don't you hate it when you see a long post about something, and they use so many acronyms that you can not for the life of you figure out what they are saying?
Is it fair to say that RT == "Request Tracker" ?
Bye!
